Terms & Conditions

Delivery & Returns

 

Standard in-stock items 

Standard in-stock items are delivered by courier, with a standard delivery time of 3 – 5 days (excluding fabric – please see below). Please refer to individual product pages for bespoke or pre-order delivery time frames, as these vary. If your order is a mix of in-stock items and pre-order items, we will dispatch your order when when all the items on your order are available. 

 

Bespoke, personalised and made-to-order items 

All bespoke, personalised and made-to-order items can be ordered online. Please refer to the delivery time stated on individual product pages as these vary. 

 

Fabric Orders 

Fabric orders are dispatched by courier, please allow 5 – 7 working days for standard delivery. We send all our fabrics out on a cardboard roll to avoid creasing. A £15 standard delivery charge is applied to all fabric orders. 

 

What about International Deliveries? 

Please note: we are unable to process international orders at present through our website. Please contact us and we will then contact you to confirm the details.

 

Delivery Costs

Standard Item - from £6.50

Fabric - from £15

Small Furniture - from £35

Medium Furniture - from £60

The above delivery costs will vary for Scotland, Channel Islands and Northern Ireland.

Please note: all furniture orders to these regions will incur additional delivery charges.

 

Ordering

Payment in full is required for all items, at time of ordering.

 

 

Returned items

We understand however that occasionally you may want to return items. If you aren’t satisfied with your purchase, you can cancel your order at any time within 14 days from the date on which you receive it providing that you return it to us, in its original condition within 14 days from the date on which you cancel, for a refund.

 

How do I return my item? 

 

Returned items must be unused, in perfect condition and in their original packaging.

Please note, you are unable to cancel and we are unable to refund the items listed below. 

 

1. Unwanted items returned later than 14 days from the date of cancellation of your order.  

2. Damaged items not notified to us by email within 48 hours of receipt. 

3. All bespoke products. 

4. Any orders of fabric by the metre. 

 

Marketing by us.

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